Legal

Refund Policy

Last updated: July 3, 2024

We offer a 14-day money-back guarantee on all plans. If Squad Affiliate Pro doesn't meet your needs within the guarantee window, contact us for a full refund.

The guarantee

Ask within 14 days of buying and you get your money back. No explanation required, and no attempt to talk you out of it.

We would rather know why, because a refund usually means the product did not do something you reasonably expected. And that is worth fixing. But telling us is a favour, not a condition.

How to ask

Reply to your Freemius invoice, write to support@squadaffiliate.com, or use the support form. Include the email address you bought with, which is all we need to find the order.

What happens next

  • Freemius issues the refund to the card or account you paid with. We do not hold your payment details and cannot refund to anywhere else.
  • The licence is deactivated, so the paid build stops receiving updates.
  • Your programme keeps running. The free plugin is GPL and remains yours, your data stays in your own database, and nothing is deleted or switched off by a refund.
  • The money leaves us immediately; your bank decides when it appears, which is usually a few business days and occasionally a full statement cycle.

Where the guarantee does not reach

  • Requests made more than 14 days after the purchase.
  • A renewal you meant to cancel and did not. But ask anyway. If the new term has barely started and you have not used it, we will refund it; that is a courtesy rather than a right, and we extend it more often than not.
  • A licence ended for breaking the terms of service.

None of this displaces a statutory right of withdrawal or cancellation you may have where you live. If your local law gives you longer, your local law wins.

Cancelling a renewal

Annual licences renew so that updates keep coming; lifetime licences never renew. Cancel from the licence email Freemius sent you, or ask us and we will do it. Cancelling stops the next charge and leaves the build you already have in place.

Before you open a dispute

Please write to us first. A chargeback takes weeks, costs both sides a fee, and locks the account while the bank decides. Where an email gets you the same money back, usually the same day. If you have already opened one, tell us and we will stop working at cross purposes.